Consumer Alert: AG, DOT warn of E-ZPass impersonation scam in NH

posted on 3/4/2025

Attorney General John M. Formella and Transportation Commissioner William J. Cass are warning residents about a "smishing" scam targeting New Hampshire E-ZPass users. The scam involves fraudulent text messages claiming to be from E-ZPass that try to trick recipients into clicking malicious links and sharing personal information.

"Smishing" refers to fake text messages designed to deceive people into sharing personal data, downloading malware or making payments to scammers. These messages typically impersonate legitimate organizations and create a sense of urgency.

In this scam, recipients receive texts appearing to be from E-ZPass claiming their vehicle has an unpaid toll invoice. The message includes a link and threatens "excessive fees," "potential legal action" and "suspension of vehicle registration" if not paid promptly.

Any unsolicited text message, email or other communication from NH E-ZPass or ZDriveMA seeking payment for outstanding toll fees is a scam. NH E-ZPass and ZDriveMA never contact customers by text message to request payment.

Residents who receive such messages should:

• Forward the suspicious message to 7726 (SPAM) to alert their mobile provider
• Delete the message
• Never respond or click embedded links

NH E-ZPass account holders can safely check their accounts through the official NH Turnpike E-ZPass website (www.ezpassnh.com) or the NH E-ZPass app available from the Apple App Store or Google Play store.

Recipients can file complaints with the FBI's Internet Crime Complaint Center, which shares information on internet crimes across law enforcement agencies.

To report suspicious messages or ask questions, contact the Attorney General's Consumer Protection Hotline at 1-888-468-4454.