City warns public of ‘utility refund’ scam

posted on 3/26/2025

The City of Dover's Water and Sewer Billing Office warns of a utility refund scam and urges the public to be cautious of letters or emails promising refunds, especially if they request sensitive information like banking or credit card details. The City of Dover would never request sensitive banking or other private information to process a refund.

This week, a Dover resident reported receiving a mailed scam letter claiming the resident overpaid their utility bill by $100, and urged the resident to call a 1-800 phone number with alleged refund instructions. Smartly, the resident identified the letter as a scam, which the resident said looked professionally made, and shredded it.

If a utility overpayment occurs, City of Dover staff would mail the customer a check. City staff would never ask for sensitive banking information to process a refund.

Have a question about your Water/Sewer bills or account balance? Contact the Water and Sewer Billing Office at 603-516-6028.