posted on: 2/8/2022
Did a plow truck accidentally take out your mailbox? Is there a street light out? How do you report the pothole on the road? Or a leaking hydrant?
These and many other city-related public works or infrastructure issues can be reported any time, day or night, through the City of Dover's Service Request Portal, available from the city's home page at https://www.dover.nh.gov. Click the "Contact Us" button on the upper-right hand of the page, just below the "Dover Download" button. The direct link to the Service Request Portal is https://service.dover.nh.gov/RequestPortal.
If it's a life-safety issue, please call 911.
The Service Request Portal allows the person entering the information to put a precise location, upload an image (although not required), and describe the problem. Each service request generates a digital work order that allows it to be tracked by the department. That work order and subsequent updates to the work order, such as work performed, can be emailed to the service requester, provided that option is selected.
City crews often find service issues through the ordinary course of a workday, but the public's help is critical.
"Please don't assume that we know there is an issue," said Community Services Director John Storer. "Often, we'll know about an issue much faster if the public reports it. We encourage the public to utilize the portal, as it will help identify, track and respond to issues across the city."
For more information, or to submit a service request the old-fashioned way, contact Community Services at 603-516-6450.
