posted on 2/8/2024
Quarterly water and sewer utility bills are being mailed to customers this week. The utility bill includes a survey from the Community Services Department to identify the water service line material used to connect the home or business with the public water drinking system, per federal requirements.
The Water Service Line Inventory Survey, available at https://bit.ly/service-line-survey, requests water users to identify the water service pipe that comes into their home or building and connects with the water meter, take a picture of it, and upload it with the survey. Understanding that many people may not know the exact material, the city created a webpage with pictures and descriptions of the possibilities to assist, also included on the backside of the survey insert. City personnel are also willing to inspect the service line in person to help with the inventory efforts, usually taking 10 minutes or less. There is no cost for this service.
New U.S. Environmental Protection Agency (EPA) requirements have been issued to require all water systems across the United States to create and maintain a public inventory of service line materials in compliance with the EPA’s Lead and Copper Rule Revision.
For more information or to schedule a city worker to inspect the service line, contact Community Services at 603-516-6450.
For questions about your water and sewer bill, contact the Water and Sewer Billing Office at 603-516-6028
