covid19services

Access to Services During the Closure of City Facilities

City Hall is open

Dover City Hall is open during regular business hours, Monday through Thursday, 8:30 a.m. to 5:30 p.m., and Friday, 8:30 a.m. to 4 p.m.

Additional safety precautions and guidelines will be followed, including:

  • All staff and customers will wear masks according to state mandate. Masks will be available to the public, if needed.
  • Clear partitions have been installed in all offices at City Hall to limit in-person contact.
    While in the building, please remain 6 feet apart from others.
  • Hand sanitizing stations will be available throughout City Hall.
  • All common surfaces will be cleaned and disinfected frequently.
  • Building capacity will be limited.

Payment for a variety of bills and services can also be made via a drop box at City Hall. The drop box is conveniently located inside the Locust Street Customer Service Center entrance at City Hall and is accessible during regular business hours. Payments for water and utility bills, property taxes and parking violations can be made via the drop box. The drop box can also be used for motor vehicle registrations.

Online Payment Options For Property Taxes, Utility and Other Bills

The payment options for property taxes, utility bills and miscellaneous bills are located on the Billing and Payment page or by using the "Pay My Bill" button on the home page of the City's website. Payments can be made via a credit card or by electronic check. The payment processing company charges a fee to complete an online transaction.

Property Taxes

Property taxes and property tax billing records searches can be completed by clicking the "online-payments" menu on our eGovern payment portal and selecting "Real Property Tax" from the list of options. To pay your bill, you will need to provide your name, address or parcel number. Payment of property tax bills is only available for current year tax bills and is not available for properties with a prior year’s tax lien. 

Utility Bills

Utility bills for water and sewer, as well as utility bill records searches can be completed by clicking the "online-payments" menu on our eGovern payment portal and selecting "Utility Billing" from the list of options.

Other Bills

A number of other bills can be paid online, including impact fees, inspection fees, McConnell Center rent, the city's bag and tag program, and many more. To pay these bills online, please have your account information available, including invoice and/or vendor numbers.

Motor Vehicle Registrations

Motor vehicle registrations are available in-person or online. To register online, visit the online portal at https://www.eb2gov.com/scripts/eb2gov.dll/ereg/main?towncode=904.

Residents can also register by mail or by using the drop box. For more information about motor vehicle registrations, contact the City Clerk’s Office at 516-6018.

Report an Issue

The City of Dover’s online Service Request Portal can be used to initiate a variety of service-related requests.  To begin a service request, visit https://service.dover.nh.gov/RequestPortal.

Vital Records

Vital records such as marriage licenses and birth and death certificates can be accessed in person or via the State of New Hampshire’s online portal at vitalchek.com. Requests can still be mailed to City Hall. For more information about vital records, contact the City Clerk’s Office at 516-6018.

Assessing

The City Assessor’s Office resumed exterior property inspections on June 1. Inspectors wear a city issued identification card, a face mask, and maintain social distancing.

The Assessing Office has resumed interior inspections. Inspections will be made by appointment. Inspectors will wear masks and maintain a physical distance of at least 6 feet from others. They can be identified by a city issued identification card.

For more information, or to verify an inspector's identification, call the Assessor’s Office at 516-6014.

Property owners seeking tax exemptions or credits such as the Veteran’s tax credit and elderly exemption are asked to contact the Assessing Office at 516-6014 or email at CityAssessors@dover.nh.gov.  Staff will work to get the application submitted prior to the April 15 deadline and, as necessary, follow up for additional information. Applications for credits and exemptions can be mailed in to the Tax Assessing office at the address above or dropped off at the City Hall drop box.

For more information, including tax credit applications, visit https://www.dover.nh.gov/government/city-operations/finance/tax-assessment/.

Fire, rescue and medical response

Dover Fire Chief Paul Haas, who also serves as the city's Emergency Management Director, is reminding the community that fire, rescue and emergency medical staff remain ready and continue to respond to emergencies and public safety calls.

Dover Fire and Rescue is doing its part to help prevent or slow the spread of the COVID-19 coronavirus by following state and federal guidelines for public safety agencies. Among the precautions in place include restricted access to essential personnel only at Dover's three fire stations. Residents are encouraged to call the department's general business line at 603-516-6148. As always, for emergencies, dial 9-1-1.

For specific questions about COVID-19, dial the state's dedicated hotline at 2-1-1.

If emergency fire or medical services are needed, residents should inform the 911 dispatcher if they or anyone they have been in contact with is experiencing signs and symptoms consistent with the COVID-19 virus. The dispatcher should also be alerted if individuals or anyone they live with or have come in contact with have been required to self-quarantine.

Inspection Services

Inspection Services, located at the Liberty North End Fire Station at 262 Sixth St., is open during regular hours, Monday through Friday, 8 a.m. to 4 p.m. The number of people permitted into the facility will be limited. For more information, contact Inspection Services at 516-6038.

Certificates of Occupancy/Completion

Inspection Services will alert Planning staff when a certificate of occupancy is requested. Planning staff will reply via email to acknowledge the certificate.

Burn Permits

Burn permits are available online at nhfirepermit.com.

Recreation Department, Parks and Recreational areas

McConnell Center

The Fitness Center, located at the McConnell Center, is open during regular hours, Monday through Friday, 7 a.m. to 9 p.m., and Saturday and Sunday, 9 a.m. to 4 p.m.

Precautions will be in place for those using the facility, including:

  • The Fitness Center will operate at half capacity
  • Masks required at all times
  • Cardio rooms are now limited to 3 people at a time
  • Time restrictions may be placed on cardio equipment, if needed
  • The weight room, Cybex room and dance studio will be limited to 7 people at a time
  • It is recommended that patrons call about room availability in advance to working out
    Additional hand sanitizers will be available
  • Anyone who is sick or exhibiting symptoms of COVID-19 is asked to stay home

The Butterfield Gym is open. All adult and youth basketball leagues are on hold.

For a current schedule of open gym times, please call (603) 516-6401.

Community Senior Center

The Community Senior Center is open Monday - Friday from 9 a.m. to 3 p.m. Limited activities are being offered by reservation only, including socially distanced Bingo, adult coloring, coffee hours, Cornhole, Clue Dunnit, UNH OT programs and Zoom programming. There are no card games or drop in activities. Contact Linda for schedule information or to make a reservation by calling (603) 516-6420 or by email at l.jarvis@dover.nh.gov.

Please do not arrive more than 15 minutes early for an activity to maintain distances in hallways and classrooms. Masks are required, temperature checks will be made, and you will be asked to complete a signed waiver.

For more information, contact Dover Community Senior Center at (603) 516-6436.

Parks and playgrounds

Recreation areas are open to the public, including the Longhill Park Dog Park, pickleball and tennis courts, and the Bellamy Park Disc Golf Course. Several restrictions are and remain in place at these locations until further notice, including prohibited use by those who exhibit and symptoms of the coronavirus, have been in contact with someone with COVID-19 in the last 14 days, or are at risk due to known factors including underlying health conditions.

Pickleball and tennis courts are closed for the season.

There is an advisory in effect for parks and playgrounds.

Please remember:

  • Playground equipment is not sanitized
  • Stay home if you are sick
  • Wash hands before and after use
  • Avoid touching surfaces
  • Use of parks and playgrounds is at your own risk

For more information, contact Dover Recreation at 516-6401.


Dover Indoor Pool

The Indoor Pool is open to Dover and non-Dover residents for lap swim, Recreational swim, Hydrofitness and rentals. Lap swimming will be broken down into one-hour swim blocks, or 45-minute blocks, followed by a 30-minute block for staff to clean the facility. Patrons will exit the facility no more than 15 minutes after their swim block has ended.

All swimming is arranged by reservation only. To make a reservation, visit https://www.dover.nh.gov/government/city-operations/recreation/aquatics/index.html and follow the instructions to sign up.

Ice Arena

The Dover Ice Arena is open and following the Hockey and Indoor Ice Arena Guidelines set forth by the State of New Hampshire. Adult programs and leagues, stick practice and public skate are being held. All times and schedules are updated monthly and are subject to change. Please call 516-6060 to confirm times.

A number of Arena programs planned will not occur until summer 2021, including Learn to Skate, Rock Night, and youth and adult introduction to hockey.

Public Welfare

Public Welfare can be reached by phone at 516-6500. The Public Welfare office is open during regular hours.

Interviews may also be conducted over the phone, instead of in person. Necessary paperwork can be mailed to the office at Dover Public Welfare, 61 Locust St., Dover, NH 03820, faxed to the office or placed under the office door.

Some forms are available online at the Public Welfare website.

Those eligible for welfare benefits must still qualify financially and apply to other programs for which they are eligible.

Ongoing cases will be notified by phone, if possible.

Purchasing

Bids will continue to be posted online at https://www.dover.nh.gov/government/city-operations/finance/bids/index.html. While city facilities are closed, mandatory pre-bid meetings may be conducted online or not at all.

Parking Tickets

Parking violations and citations can be paid in person at the Parking Bureau or online at https://citations.dover.nh.gov/. Checks may be mailed to address on the violation envelope. Do not mail cash.

Exact cash payments or checks may be dropped off at the Dover Police Station, 46 Chestnut St., 24 hours a day, seven days a week. No change is available at this location. 

Payment by check may also be left in the drop box in the lobby of the City Hall Customer Service Center, 8 a.m. to 4 p.m., Monday through Friday.

Parking permits

For new permits, visit the Parking Bureau at City Hall, call 516-6132 or parking@dover.nh.gov.

Checks for parking permit renewals can be mailed to the City of Dover Parking Bureau, 46 Locust St., Dover, NH 03820. Payment may also be left in the drop box in the lobby of the City Hall Customer Service Center, 8 a.m. to 4 p.m., Monday through Friday. Permit stickers will be mailed to the permit holder. Please be sure to include your contact information on the envelope.

Renewals should be made at least one week in advance of expiration.

Report a crime not in progress

Crimes that occur in Dover, are not an emergency, are not in progress and have not resulted in injury can be reported online at http://www.dovernhcrimeline.org/policereporting/. Call 9-1-1 to report an emergency.

Recycling Center

The Recycling Center on Mast Road is open during regular hours. Staff at the Recycling Center will follow guidelines for social distancing. 

Curbside trash and recycling pick-up remains on a regular schedule.

Community Services

The Community Services facility on Mast Road is open to the public during regular hours, 8 a.m. to 4 p.m., Monday through Friday.

The Wastewater Treatment Facility on Middle Road is open to septic, RV and sludge deliveries.

The administrative offices of the Facilities, Grounds and Cemetery (FG&C) is now located at its new headquarters at 145 Court St. FG&C is responsible for the maintenance and upkeep of four city cemeteries, the interior and exterior of 21 city buildings and facilities, 20 public parks, traffic signage, and maintenance of traffic signals at 31 intersections. Those seeking to schedule funeral services or have other administrative inquiries should call 516-6480.

Utility service calls and interior assessing inspections

City staff have resumed interior water and sewer utility service. These services calls will be made by appointment. During these service calls, city staff will wear masks, as well as eye protection and gloves. Staff will maintain a physical distance of at least 6 feet from others.

The Assessing Office has resumed interior inspections. Inspections will be made by appointment. Inspectors will wear masks and maintain a physical distance of at least 6 feet from others. They can be identified by a city issued identification card.

Exterior property inspections have resumed. 

For more information, or to verify an inspector's identification, call the Assessor's Office at 516-6014.

Public Library

The Dover Public Library's hours of operation are now Mondays, 9 a.m. to 8:30 p.m.; Tuesday through Friday, 9 a.m. to 5 p.m., and Saturdays, 9 a.m. to 5 p.m.

For patrons who choose not to visit in person, the Library will continue to offer its pickup service on Tuesday, 10 a.m. to 12 p.m. and 4 to 6 p.m., and on Saturday, 10 a.m. to 12 p.m.

See library.dover.nh.gov for more information about the pickup service.

The Library is open with the following restrictions:

  • If you have symptoms of COVID-19, including fever or cough, please do not enter the building.
  • The Library is requesting that all patrons wear masks. Masks will be provided to those who need one.
  • A maximum of 40 patrons will be allowed in the building at a time and of those 40, 12 will be allowed in the Children’s Room.
  • The parking lot door, near the Children’s Room, is the designated entrance, and the front door will be the exit. This does not apply to patrons in need of the elevator, or families exiting the Children’s Room.
  • Patrons will be allotted one hour to be in the building to give computer users enough time to get their work completed. However, patrons are asked to keep their visits as short as possible.
  • Please follow all social distancing protocols. Decals on the floor denote 6-foot spacing at service desks.
  • Please no food and drink in the building due to the fact that patrons would need to remove their masks to consume.
  • Please return all materials in our outside book drops. All books will be quarantined for three days and will be checked in on the fourth day.
  • Hand sanitizer will be available at all service desks.

For more information, call the Library at 516-6050 or email libraryquestions@dover.nh.gov.

Live and on-demand public meetings

Most public boards, commissions and committees are now meeting in person at City Hall. Provisions are in place to accommodate physical distancing by public body members and the public, including additional audio and visual equipment and overflow space.

Many public meetings are broadcast live on Channel 22 and streamed live at https://dovernh.viebit.com/. In addition, past meetings are replayed on Channel 22 and available for on-demand viewing at https://dovernh.viebit.com/. For an up-to-date schedule of upcoming meetings, visit https://www.dover.nh.gov/government/open-government/public-meetings/.

Business Assistance

Businesses seeking assistance are encouraged to contact the Office of Economic Development at 516-6043. Additional information about relief from the effects of COVID-19 on local businesses can be found at the State of New Hampshire's COVID-19 web page at https://www.nh.gov/covid19/, the CDC's COVID-19 page for businesses and employers at https://go.usa.gov/xdeVN, and the state's Department of Business and Economic Affairs page at https://www.nheconomy.com/covid19.