posted on: 7/19/2017

Residents will soon enjoy a more convenient way to access some of the most utilized services at City Hall. Construction of a new Customer Service Center at City Hall is now under way and on schedule to open this fall.

The Customer Service Center will occupy the ground floor of City Hall. The space was previously occupied by the Dover Police Department, which moved to a new facility on Chestnut Street in March 2016. Since then, the City has been working on the design, demolition and now construction of the new Customer Service Center. The Water and Sewer billing office, Parking Bureau, City Clerk and Tax Collector Office, and the Information Technology Department will all move to the ground floor of City Hall this fall, allowing residents easy access to customer service in a single location. 

Customer Service Center at City Hall to open this fall

posted on: 7/19/2017

Residents will soon enjoy a more convenient way to access some of the most utilized services at City Hall. Construction of a new Customer Service Center at City Hall is now under way and on schedule to open this fall.

The Customer Service Center will occupy the ground floor of City Hall. The space was previously occupied by the Dover Police Department, which moved to a new facility on Chestnut Street in March 2016. Since then, the City has been working on the design, demolition and now construction of the new Customer Service Center. The Water and Sewer billing office, Parking Bureau, City Clerk and Tax Collector Office, and the Information Technology Department will all move to the ground floor of City Hall this fall, allowing residents easy access to customer service in a single location.

Assistant City Planner Donna Benton has been overseeing the design and build project, working with consultant Martini Northern and City of Dover staff.

“This project is more complex than any of us imagined,” Benton said. “City Hall was built in 1933 and has been occupied since then, making for some interesting surprises. We have a great team working to improve City Hall in general, making the space more efficient and welcoming for many years to come.”

Some of the ground floor renovations include a new HVAC system, sprinkler system, LED lights, new accessible access, security systems, and new electrical systems. The offices moving to the ground floor will vacate space on the first and second floors of City Hall, allowing other City operations to utilize additional space.

“Some of the significant obstacles at City Hall include the lack of storage space, room for future growth, additional meeting space, improving fire safety and bringing the ground floor up to code, and generally more efficient systems in place to improve customer service across all departments,” Benton said.

For more information about City Hall renovations, contact the Dover Planning Department at 603-516-6008, email d.benton@dover.nh.gov.