Water & Sewer Billing Office


Hours: Monday through Friday 8 AM to 4 PM


Location: City Hall, 2nd Floor, Finance Office
Phone: 603-516-6028
Fax: 603-516-6097

As of July 1, 2009 the rates are as follows:
Water Rate: $3.78 - Sewer Rate: $4.74
The water & sewer rates are reviewed every year and any changes to the rates go into effect July 1st.


Billing:
Water & Sewer bills for residential properties are mailed quarterly each year:
The first quarter of the calendar year covers roughly January to March and the bill is mailed on or about the 2nd week in April.
The second quarter of the calendar year covers roughly April to June and the bill is mailed on or about the 2nd week in July.
The third quarter of the calendar year covers roughly July to September and the bill is mailed on or about the 2nd week in October.
The fourth quarter of the calendar year covers roughly October to December and the bill is mailed on or about the 2nd week in January.


Water & Sewer bills for industrial/commercial properties are mailed monthly.


The City of Dover bills in units. Each unit consists of 748 gallons. One unit of water costs $3.78. One unit of sewer costs $4.74. There is also a meter rent associated with each residence and that costs depends on the size of the meter.


Late payment of Water/Sewer bills: All water/sewer bills are due thirty days from the billing date. If the bill is based on an estimated reading and the estimate is not reasonable based on your reading, please contact the water/sewer billing office. Interest will accrue on the unpaid balance after the due date. Interest is calculated by taking the amount due times 1.5% divided by 30 and that is the daily interest. Should any customer fail to pay charges when due, services may be terminated and shall not be resumed until all charges are paid. Please call the water/sewer billing office if you are unable to pay your bill when due.


Pool Credit for Sewer Charges: Owners of pools may apply annually with the Water & Sewer Billing Office to receive a credit against the sewer portion of their bill for the filling of their pool. You must have city sewer in order to receive the credit. Owners must have the meter reading before filling the pool and after filling the pool in order to receive the credit. Pool credit forms must be filled out in the Water & Sewer Billing Office located on the 2nd floor of City Hall in the Finance Office.


Filing a Water/Sewer Abatement Request: If a reason exists that a customer does not believe the amount due is valid and wishes to have it reviewed, they must file an abatement request within 180-days of the bill in question. An abatement request form is available from the Water & Sewer Billing Office. Abatement requests are forwarded to Abatement Review Team at the Community Services Department for review. If you disagree with the decision that is rendered by the Abatement Review Team you may appeal to the Dover Utilities Commission.


High Bills: The #1 cause of a high bill is a leaking toilet. You do not have to see or hear a leak to have one. One way to check for leaks is to check the little blue dial on the face of your meter and if that dial is slowly turning while NO water is being used in the home then you have a leak somewhere inside the home.


More ways to check for leaks:
~Check the overflow tube in the back of the toilet tank and if there is water flowing over into it you have an issue.
~Put food coloring into the back of the toilet tank if that color shows up in the toilet bowl after 30 minutes you have an issue.


Checking Your Usage: We recommend that homeowner’s spot check the reading on their meters to help alleviate the possibility of a high bill due to a leaking toilet or some other issue that they are not aware of. We also recommend that landlords check the meter readings on their rental properties at least once a month in order to keep an eye on a possible issue within the rental unit.